FAQs

Frequently Asked Questions (FAQ) – Every Single Nook

Orders & Shipping

1. Where do you ship from?
We ship from multiple warehouses in the USA, Europe, and Asia to ensure fast delivery. Your order may arrive in multiple packages if items are sourced from different locations.

2. How long does shipping take?

  • USA: 1–14 business days after processing.
  • International: 1–21 business days (varies by customs).
    Track your order via the confirmation email sent after shipment.

3. What shipping carriers do you use?
FedEx, DHL, UPS, and TNT for express shipping.

4. Do you offer free shipping?
We offer free shipping for all orders.
We Charge $3.99 for Priority Insured Shipping (Insured Shipping provides shipping insurance for the full retail value of your purchase).
We Charge $4.99 for 3 Month Warranty + Priority Insured Shipping.

5. My order is stuck/lost. What now?
Contact us immediately at info@everysinglenook.store. Insured orders will be replaced or refunded.

Returns & Refunds

6. What’s your return policy?

  • 30-day window for unused, unopened items in original packaging.
  • Contact us first for a Return Authorization (RA) number and warehouse-specific return address.

7. Who pays for return shipping?
Customers cover return shipping unless the item is damaged, defective, or incorrect (we’ll provide a prepaid label).

8. How long do refunds take?
Up to 10 business days after we receive your return. Refunds go to the original payment method.

9. Can I exchange an item?
Yes! Follow the return process and note your desired replacement. Excludes sale/custom items.

10. What items are non-returnable?
Gift cards, sale items, personalized goods, perishables, and hazardous materials.

Products & Quality

11. Where are your products made?
We source globally, prioritizing durability, functionality, and design. Each product is tested before sale.

12. Are your products eco-friendly?
Many items use recyclable/biodegradable materials and energy-efficient designs (e.g., LED lighting).

13. Do you offer warranties?
Yes! Add a 3-month warranty for $4.99 at checkout. Covers defects under normal use.

Payments & Security

14. What payment methods do you accept?
Credit/debit cards, PayPal, and Apple Pay. All transactions are SSL-encrypted.

15. Are taxes included in the price?
Prices are in USD and tax-free at checkout. Your local customs may add duties/taxes upon delivery.

Customer Support

16. How do I contact you?

17. Can I cancel my order?
Only within 12 hours of purchase if unprocessed. Contact us ASAP.

Need More Help?

Visit our Shipping Policy or Return Policy pages, or email us at info@everysinglenook.store for prompt assistance.